Urban Cart is built as a headless commerce platform unifying inventory, pricing, and customer records across stores, warehouses, and the online storefront
Cutting Cart Abandonment by 42% with Unified Omnichannel Inventory
Key results from this project
Reduction in Cart Abandonment
Reduction in Stockout Incidents
Project Summary
Urban Cart approached Hatzs to solve a familiar retail problem: customers abandoned carts when items showed in stock online but weren't available for pickup or delivery. The goal was a unified commerce platform that kept inventory, pricing, and customer records consistent across every channel in real time.
High performance components for demanding applications
They needed a technology partner to support its digital strategy
Urban Cart needed a system that could handle seasonal traffic spikes without overselling or stale availability data. Hatzs prioritized real-time inventory synchronization and a headless architecture that could scale during peak events like Black Friday without over-provisioning year-round.
- Real-Time Inventory Sync: Unified stock visibility across stores, warehouses, and the online storefront.
- Omnichannel Fulfillment: Buy online, pick up in store, and ship-from-store workflows with accurate availability.
- PCI-Aligned Checkout: Secure payment handling with consistent pricing across web and in-store channels.
Our Approach & Solution Delivery
Key implementation aspects included:
Unified Inventory Layer
Real-time stock synchronization across stores, warehouses, and online channels, eliminating the overselling that drove cart abandonment.
Headless Commerce Architecture
A flexible storefront decoupled from backend systems, built to handle peak traffic without over-provisioning infrastructure year-round.
Omnichannel Fulfillment
Buy online, pick up in store, and ship-from-store workflows with accurate availability at every step of the customer journey.
Results & Outcomes
Urban Cart now delivers a consistent shopping experience across every channel, with inventory customers can trust and checkout flows that convert.
- Real-Time Inventory Sync: Unified stock visibility across stores, warehouses, and the online storefront.
- Omnichannel Fulfillment: Buy online, pick up in store, and ship-from-store workflows with accurate availability.
- PCI-Aligned Checkout: Secure payment handling with consistent pricing across web and in-store channels.
- Customer 360 View: A single customer record spanning loyalty, purchase history, and preferences across channels.
- Peak-Traffic Scalability: Architecture that handles seasonal spikes without downtime or overselling.
Customers stopped abandoning carts because items showed unavailable at checkout. Now what they see online is what they get — in store or at their door.
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