Converting 24/7 digital inquiries into revenue via autonomous Salesforce Agentforce engagement.
Driving 24/7 Retail Revenue Operations with Autonomous AI Sales Engagement
.png)
Key results from this project
Continuous Inbound Customer Engagement
Reduction in Manual Sales Workflows
Project Summary
A digital retailer had 24/7 global traffic but a 9-to-5 sales team. Hatzs engineered an 'Always-On' capture hub using Salesforce Agentforce to engage leads across time zones.
We moved the client from 'Reactive Support' to 'Predictive Engagement.' The AI agents now handle 24/7 qualification, resolving inquiries and booking sales calls on the fly.
High performance components for demanding applications
They needed a technology partner to support its digital strategy
We moved the client from 'Reactive Support' to 'Predictive Engagement.' The AI agents now handle 24/7 qualification, resolving inquiries and booking sales calls on the fly.
- 24/7 Autonomous Engagement: Handle social and web inquiries outside of business hours.
- Agentic Booking Logic: AI that can check live availability and schedule meetings in Salesforce.
- Unified Intelligence: Connect external platforms and Salesforce into a single data flow.
.png)
System Architecture
A digital retailer had 24/7 global traffic but a 9-to-5 sales team. Hatzs engineered an 'Always-On' capture hub using Salesforce Agentforce to engage leads across time zones.
Key implementation aspects included:
Agentforce Execution
Autonomous agents that resolve 50% of inquiries without routing to a human rep.
Attribution Engine
Custom LWC components that provide sales reps with the full digital history of every lead.
.png)
Business Growth
The agentic hub successfully scaled inbound operations without increasing headcount.
- 24/7 Autonomous Engagement: Handle social and web inquiries outside of business hours.
- Agentic Booking Logic: AI that can check live availability and schedule meetings in Salesforce.
- Unified Intelligence: Connect external platforms and Salesforce into a single data flow.
- Automated Attribution: Track exactly which social touchpoint led to a Salesforce Opportunity.
We moved the client from 'Reactive Support' to 'Predictive Engagement.' The AI agents now handle 24/7 qualification, resolving inquiries and booking sales calls on the fly.
Our global leads are now engaged instantly. We've scaled our inbound volume without hiring a single new SDR.
