24/7 Cloud Support You Can Trust
Reduce outages with round-the-clock cloud monitoring, hands-on management, and proactive optimization. We act as an extended cloud team so yours can focus on building.
Get in touch→Reduce outages with round-the-clock cloud monitoring, hands-on management, and proactive optimization. We act as an extended cloud team so yours can focus on building.
Get in touch→What managed cloud support includes
Round-the-clock eyes on your critical cloud infrastructure, 365 days a year.
Defined response-time targets for critical alerts, agreed in your service terms.
Scheduled patching across managed environments, tracked and reported.
An extended team watching your cloud
We monitor, patch, back up, and tune your environment under agreed service terms and report regularly, so your engineers can stay on product work.
Incident Management
Structured, well-documented response processes to keep your business running.
Performance Tuning
Ongoing infrastructure adjustments ensuring your cloud stays efficient and fast.
Backup & DR
Regular tested backups and documented disaster recovery plans with defined recovery targets.
Managed Service Activities
Health Monitoring
Continuous checks on all cloud services, APIs, and applications.
SLA Tracking
Track response times and uptime commitments against agreed service levels.
Backup Validation
Regularly verify that backups are complete, current, and restorable.
Patch Management
Continuously scan for missing security updates in operating systems, middleware, and libraries.
Ticket Triage
Route support requests to the right engineer and priority queue.
Right-Sizing Reviews
Monthly reports on unused or over-allocated cloud resources and potential savings.
From Cloud Operations to Continuous Support — Here's What We Deliver
- Continuous infrastructure oversight
- Rapid issue identification
- Improved service availability
- Regular updates and optimizations
- Reduced operational risks
- Improved system health
- Fast response and resolution
- Reduced downtime impact
- Business continuity support
- Continuous resource tuning
- Better cloud efficiency
- Improved application performance
- Ongoing advisory services
- Long-term cloud roadmap guidance
- Scalable operational support
Managed Services Onboarding
Handover
System access provisioning, documentation review, and runbook creation.
Baseline
Monitoring setup, alerting thresholds, and performance baseline established.
Manage
Daily operations, proactive security audits, and patch management.
Review
Executive service review with optimization recommendations and savings report.
Managed support by industry
Examples of the day-to-day cloud operations we typically support in each industry.
Operate the cloud behind clinical and patient-facing systems.
A multi-award-winning software development
partner
We've successfully developed hundreds of custom software applications for clients.
Reducing Insurance Operations Costs by 30% Through Intelligent Workflow Automation
Boosting Lead Conversion Capacity by 300% with AI-Powered Service Automation
Driving 40% Higher Customer Engagement Through Restaurant Marketing Automation
Diversity drives innovation.
We're building a diverse, equitable, and inclusive team. Not because it's the “right thing to do,” but because it's a necessary building block of our success at HATZS.