Privacy Policy

Information we collect

We collect only what our forms and tools need to respond to you:

• Contact and project inquiry forms: your name, email address, phone number, company, job title and message, and the engagement brief you choose to submit.
• Chatbot: the messages you type and, if you provide them, your name and email address.
• Newsletter: your email address.
• Automatically collected data: device and browser information, pages viewed, referral source and similar usage data, collected through cookies and similar technologies.

How we use information

We use the information to:

• respond to your inquiry, prepare proposals and follow up with you;
• operate, secure and improve our website and chatbot;
• understand website traffic and the performance of our marketing;
• send newsletters you have asked for, and let you unsubscribe at any time;
• comply with legal obligations and protect our rights.

We do not sell your personal information.

How form submissions are handled

When you submit a form, the details are sent by email to our team. We use them to reply and to manage your inquiry. We do not ask for more information than the form needs, and we do not use form submissions to build public profiles.

Cookies, analytics and consent

We use Google Analytics, loaded through Google Tag Manager, to understand how visitors use the site. We use Hotjar to see how pages are used (for example, through heatmaps and session recordings). We use CookieYes to show a consent banner and record your cookie choices.

You can change your choices at any time through the cookie settings on the site, and you can also block or delete cookies in your browser settings. These providers handle data under their own privacy policies.

AI chatbot

Messages you send to the chatbot are processed by a third-party AI service to generate replies, and may be reviewed by our team to follow up with you. Please do not enter sensitive information such as passwords, payment card numbers or health information.

Who we share information with

We share personal information only with service providers that help us run the site and respond to you (for example email delivery, analytics, scheduling, hosting and the AI service used by the chatbot), and when the law requires it or to protect our rights. If we are involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction.

Where information is processed

We are based in the United States and our engineering team works from Pakistan. Your information may be processed and accessed in the United States and in Pakistan, and by our service providers in other countries.

Retention

We keep personal information for as long as needed to respond to you, manage our business relationship, and meet legal and accounting obligations. After that we delete or anonymize it.

Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. See also our Security page.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, or unsubscribe from our emails, by writing to info@hatzs.com. Depending on where you live, you may have additional rights under applicable law, and we will respond as that law requires.

Children

Our website and services are intended for businesses and are not directed to children under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.