CargoBridge is built as a freight visibility platform connecting warehouse operations, carrier data, and customer tracking
Improving Shipment Visibility by 90% Through Warehouse & Carrier Integration
Key results from this project
Improvement in Shipment Visibility Accuracy
Reduction in Customer Status Inquiry Calls
Project Summary
CargoBridge Freight approached Hatzs to solve a visibility gap between their warehouses and the carriers moving freight on their behalf. The goal was a platform unifying warehouse management, carrier EDI data, and customer-facing tracking into one connected system, replacing manual status updates and phone-based shipment checks.
CargoBridge needed a system that could talk to dozens of carrier partners with different data standards without requiring custom integration for every new one. Hatzs built a flexible EDI translation layer designed to onboard new carriers quickly.
High performance components for demanding applications
They needed a technology partner to support its digital strategy
CargoBridge needed a system that could talk to dozens of carrier partners with different data standards without requiring custom integration for every new one. Hatzs built a flexible EDI translation layer designed to onboard new carriers quickly.
- Warehouse Management Integration: Real-time visibility into inventory location and outbound shipment status.
- Carrier EDI Integration: Automated ingestion of carrier status updates across dozens of shipping partners.
- Unified Shipment Tracking: A single tracking view for customers regardless of which carrier is handling the shipment.
Our Approach & Solution Delivery
CargoBridge Freight approached Hatzs to solve a visibility gap between their warehouses and the carriers moving freight on their behalf. The goal was a platform unifying warehouse management, carrier EDI data, and customer-facing tracking into one connected system, replacing manual status updates and phone-based shipment checks.
Key implementation aspects included:
Carrier EDI Integration
Automated ingestion of status updates across dozens of carrier partners through a flexible EDI translation layer, replacing manual status checks.
Unified Shipment Tracking
A single, consistent tracking view for customers regardless of which carrier is handling a shipment behind the scenes.
Automated Exception Management
Automatic flagging of delayed or at-risk shipments, giving the team time to notify customers before they call asking where their freight is.
Results & Outcomes
CargoBridge Freight now has end-to-end visibility from warehouse to final delivery, catching delays before customers notice them.
- Warehouse Management Integration: Real-time visibility into inventory location and outbound shipment status.
- Carrier EDI Integration: Automated ingestion of carrier status updates across dozens of shipping partners.
- Unified Shipment Tracking: A single tracking view for customers regardless of which carrier is handling the shipment.
- Exception Management: Automated flagging of delayed or at-risk shipments for proactive customer communication.
- Reporting & Analytics: Visibility into carrier performance, transit times, and on-time delivery rates.
CargoBridge needed a system that could talk to dozens of carrier partners with different data standards without requiring custom integration for every new one. Hatzs built a flexible EDI translation layer designed to onboard new carriers quickly.
We used to find out about a delay when a customer called angry. Now we see it coming and reach out first. That single change has transformed how customers see us.
